Frequently asked questions

Most orders require at least 7–10 days for production and shipping. Orders of more than 1,000 cookies generally require 10–12 production days. Larger, highly detailed, or rush orders may need additional time, so ordering as early as possible is recommended.

Available quantities are listed on each product page. If you need a quantity that is not shown, a large event order, or help choosing the right amount, please contact Elite Icing before ordering.

Yes. Every cookie is individually sealed for freshness and easy serving, gifting, or placement in favor bags.

When kept individually sealed at room temperature in a cool, dry place away from heat, moisture, and direct sunlight, the cookies remain fresh for up to four weeks.

Yes. Elite Icing ships custom sugar cookies throughout the United States. Every cookie is individually sealed and carefully packaged for shipping. Most orders require at least 7–10 days for production and shipping; orders over 1,000 cookies usually require 10–12 production days. Delivery dates are estimates and may be affected by carrier delays or weather.

Yes. Most designs can be personalized with names, wording, colors, and event details. Enter your requests on the product page. For a completely new theme or design, use the custom-order option or contact Elite Icing before ordering.

Cookies contain wheat, milk, and egg. The recipe does not contain nuts or soy; however, the kitchen is not represented as a certified allergen-free facility. Customers with food allergies or dietary concerns should contact Elite Icing before ordering.

A standard website order ships to one address. Please place a separate order for each address, or contact Elite Icing before ordering to arrange a large corporate or multi-address shipment.

Please contact Elite Icing within 48 hours of delivery and include the order number plus clear photographs of the shipping box, shipping label, affected cookies, and packaging. Depending on the circumstances and timing before the event, we may offer a replacement, refund, or store credit for the affected portion of the order.