Store Policy
Ingredients:
Flour, sugar, butter, egg, baking powder, vanilla, salt, meringue powder, water, corn syrup, and food coloring.
Orders, Cancellations and Changes:
Because our cookies are perishable and made to order, all sales are generally final. Cancellation or order-change requests must be submitted as soon as possible and are not guaranteed once design work, ingredient preparation, or production has begun.
Shipping and Delivery:
Requested delivery dates help us plan production and shipping, but carrier delivery dates cannot be guaranteed. Elite Icing LLC is not responsible for delays caused by the carrier, severe weather, transportation disruptions, or incorrect or incomplete addresses.
Allergen Information:
Cookies contain wheat, milk, and egg. Our recipe does not contain nuts or soy. However, the kitchen is not represented as a certified allergen-free facility. Customers with food allergies or dietary concerns should contact Elite Icing LLC before ordering.
Damaged, Missing or Incorrect Orders:
If an order arrives damaged, is missing an item, or differs materially from what was purchased, please contact Elite Icing LLC within 48 hours of delivery. Include the order number and clear photographs of the shipping box, shipping label, affected cookies, and packaging. Depending on the circumstances and available time before the event, we may offer a replacement, refund, or store credit for the affected portion of the order.